Medical Disconnect Information

Members who are facing possible termination of electric service due to non-payment, and have a serious medical condition where termination of electric service could result in further disability, loss of function or death, should contact the cooperative immediately at (800) 234-7832 or by email.

The cooperative will provide information about available payment arrangements, contact information for agencies that provide assistance for payment of electric bills, and a possible delay in termination of electric service per the Code of Virginia 20VAC5-330. Qualifications for the delay in termination of electric service requires the execution of the Serious Medical Condition Certification Form (PDF) by a physician, and receipt of the completed executed form by the cooperative. Please contact the cooperative for additional information.