Outage Map
Contact
Your Electric Bill
Electric bills are mailed to all members on a monthly basis. There are approximately 30 to 31 days in the service period for each billing cycle, depending on holidays and unforeseen circumstances.
Bills will be:
- Mailed on or around the 5th, 10th, 15th, 20th, 25th and 30th of the month
- Due and payable upon receipt
- Considered late if not received in full by the late payment penalty date on the bill and a late payment penalty will apply
Understanding Your Bill
Download our Understanding Your Bill (PDF) for a breakdown and explanation of charges appearing on your monthly statement. Watch the video below for further explanation of the charges.
Payment Options
Online
Make a one-time payment, pay online through your account or through the MySVEC app:
- To download the app, visit stores for Android and Apple devices. Note: You must already have an online SVEC account in order to log in and make payments on the app. Create an account here.
- For more information on how to create an online account, please see our online account tutorials page
By Phone
Call (800) 234-7832
By Mail
You may mail your payment using the return envelope included with the bill:
- Use check or money order
- Please do not place cash in the U.S. Mail
Office Drop Box
You may also pay your bill at the drop box at the Augusta, Luray, Rockingham and Winchester offices. There is no drop box at the Mt. Jackson office.
Payment Kiosks
Payment kiosks are also accessible 24 hours a day, seven days a week:
- You can pay your statement by check, credit or debit cards
- Visa, Master Card and Discover are all accepted, with no transaction fee
- Payments are immediately posted to your account, and you leave the station with a receipt confirming the transaction
- Kiosks are available in the:
- Rockingham headquarters, with one inside the building and one outside in a drive-thru lane
- District offices in Staunton, Mount Jackson, Luray and Winchester
