Member Account Information

Communicating with Members

• The Cooperative will only communicate information about a member account with the account holder(s).
• Access to information is granted in person to account holders at Cooperative offices only after verifying the member’s identity by their account number or Social Security Number.
• Access to information via telephone or electronically will require the member to verify their identity using information that would only be known to the member, as reflected in their account.
• The Cooperative will not disclose account information without first clearing any discrepancies in the information provided.

Communicating with Third Parties

• The Cooperative will not sell member information to third parties.
• When the Cooperative shares account information with business partners, proof is required that the information control practices of these partners are consistent with the Cooperative’s own principles.
  • An annual statement of compliance must be filed by business partners.