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Frequently Asked Questions
- Try relaunching a new web browser window.
- Manually type in "https://www.svec-online.coop" into web browser window.
- Install a different type of web browser.
- Check for and install updates through your web browser.
- If using a bookmark or saved link, try recreating bookmark or saved link after visiting the eBiz portal page.
- Disable any additional third-party browser plug-ins or extensions.
- Try force quitting the app and reopening it.
- Make sure the MySVEC app is up to date.
- Try fully uninstalling the app from your device. You will need to go into the Apple App Store or the Google Play Store to reinstall the MySVEC app.
- Once the app is reinstalled, you will need to add your account back to the app by navigating to Payments > Sign In to Bill Pay. Enter your username and password and sign in.
- Check for and install updates on your mobile device.
- If none of the above steps solve your problem, please take screenshots and provide more information about the issue using our contact form.
If you get a message that says your "account won't validate" when trying to create an online account at svec-online.coop, please see the Online Account Creation Tutorial for step-by-step instructions.
Wait one business day and try viewing your bill online again.
Call SVEC at 1-800-234-7832 or fill out a contact form. Be prepared to provide information including the time you attempted to pay, your phone carrier and phone number, as well as SVEC account information.
Our payment system does not process prepaid cards. Please use an another method to process your payment.
Online Account Creation Tutorial
Follow the steps below to create an online SVEC account. With an online account, you can review your bill, see your usage history, enroll in SVEC programs and more.
STEP 1: Visit svec-online.coop to register as a new user, or from the home page of our website, svec.coop, select “Sign Up as New User” (the location of this link is circle in red at the bottom right of the image below).
This link will bring you to the account creation page of our e-business website, svec-online.coop.
STEP 2: On svec-online.coop, fill out the required fields with your information.
Important items to note:
- The “account number” field requires the base account number. For the account number shown on your paper bill, this is the number to the left of the hyphen. For example, if your full account number is 123456-001, your base account number is 123456.
- For account numbers shown on the bill notification email, the base number is all but the last three digits. For example, if the account number provided in the email is 123456001, your base account number is 123456.
- Enter “name” exactly as it appears on your bill: Last, First (Middle name or initial). For example, if the name on your account is John W. Doe, you will enter “Doe, John W” in the “name” field.
Paperless Bill Enrollment
Follow the steps below to sign up for paperless bills through your online SVEC account. With paperless bills, you’ll receive an email when your bill is ready to view and you can pay online. You can also sign up to receive additional notifications via text or email, such as when your due date is approaching or when a payment has been posted.
STEP 1: To sign up for paperless billing, log in to your online account. On the “Billing Information” menu, choose “Paperless”
STEP 2: On the next screen, select “Yes” and check the box next to “By enabling Paperless, I agree to the Invoice Cloud Terms and Conditions.” Then click “Save my changes.”
