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Medical Disconnect Information

Members who are facing possible termination of electric service due to non-payment, and have a serious medical condition where termination of electric service could result in further disability, loss of function or death should contact the Cooperative immediately at 1-800-234-7832 or

The Cooperative will provide information about available payment arrangements, contact information for agencies that provide assistance for payment of electric bills, and a possible delay in termination of electric service per the Code of Virginia 20VAC5-330. Qualifications for the delay in service requires the execution of the Serious Medical Condition Certification Form (click on the link below for the form) by a physician, and receipt of the completed executed Form by the Cooperative. Please contact the Cooperative for additional information.

Serious Medical Condition Certification Form