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Load Management FAQs

Who is eligible to participate in the load management program?

  1. Residential accounts for homes on a permanent foundation.
  2. The water heater must be 240 volt electric, with a capacity of 40 gallons or larger. This information is located on the appliance plate on the front of the water heater.

What information do I need to have ready when I call to request a load management switch?

  1. You will need to verify the name, address, phone number, account number, and employment information on your account.
  2. You will need to know the heat type and water heater type you have in your home.
  3. You’ll need to give SVEC a daytime phone number, and the best time that a contractor or SVEC personnel can reach you to schedule installation of the switch.
  4. Please know that scheduling and installation of the switch will not occur immediately.  Please allow at least three months, and please note that the exact time could be more or less, depending on the number of installations we currently have scheduled.

How does load management work?

Load management switches work by cycling electric water heaters off during peak periods. In the winter, peak usage usually occurs between 6 a.m. to 9 a.m. In the summer, peak usage usually occurs between 4 p.m. to 8 p.m. The average control time lasts approximately two to three hours, six to ten days per month. Please keep in mind that this is an estimate.

Since the water heater is an insulated storage device, and continues to keep the water hot, most people do not notice when the Load Management system is operating.

When the water heater is cycled off by the Load Management switch, a red indicator light will come on. When the water heater cycles back on, the red light will go off. There is a flashing yellow light that stays on all the time; this is a communication indicator light.

What are the benefits for the member?

Installing the Load Management switch will not immediately lower the amount of your monthly electric bill. However, reducing peak demand results in a savings to the Cooperative, which in turn, are savings for the members. SVEC’s program included 8,425 switches by the end of 2016.

Programs like these also have a positive impact environmentally by reducing emissions created by peak generation of power.

At the time of installation, you will receive a free water heater blanket. The installation of the water heater blanket will reduce energy consumption and can help to reduce your electric bill. A free water heater inspection will also be completed. Problems with the heater will be diagnosed, and a recommendation will be made to fix the problem. Ensuring that the water heater is operating at maximum efficiency will save energy and money.