Contact Utility immediately for replacement of a “damaged” Tesco surge arrester. One or more of the failure status light indicators will be “out”. Please read and understand the Tesco Residential Limited Product Warranty. This is not an insurance policy.
Any Tesco device damaged by surge under the terms of the Residential Limited Warranty will be considered valid (in limited circumstances a damaged surge protector does not constitute a valid claim, read and understand the Tesco Limited Product Warranty). The device will be replaced free of charge and damage to connected equipment per the terms of the limited product warranty will be paid at Tesco’s discretion.
It is always in the customer’s best interest to have any necessary residential operating equipment repaired as quickly as possible so that the home is livable i.e. heat, water and electricity. Tesco will reimburse for necessary repair costs validated under the terms of the residential limited product warranty, Tesco is not responsible for necessary residential operating equipment repaired where damage is not due to a Tesco product failure per the terms of the Tesco Limited Product Warranty. Tesco will reimburse for repairs and repair estimates when it is determined at Tesco’s discretion there is a valid warranty submittal meeting all requirements of the Tesco Residential Limited Product Warranty.
Per the Tesco Limited Product Warranty the customer notifies Tesco and the utility within 14 days of an apparent failure.
After Tesco or the utility has been notified of an apparent failure the damaged Tesco surge arrester shall be sent to Tesco fastest possible route (within 7 days of removal of the failed Tesco surge arrester). If there is no damage to the Tesco surge arrester do not have it removed.
All necessary warranty submittal forms shall be submitted promptly and completely (within 7 days of removal of the failed Tesco surge arrester).
All valid warranty submittals will be paid according to the limited residential warranty and Tesco having received all necessary documentation, the surge arrester, warranty submittal forms, repair estimates and repair invoices.
Warranty Submittal Process
The customer notifies the utility of an apparent surge product failure
Utility responds and determines if the surge product has failed. If it has failed the utility removes the device, leaves customer warranty response form, utility fills out utility copy of response form
Utility sends TESCO the damaged surge product and utility copy of response form for verification to TESCO
Customer fills out warranty response forms and submits them to TESCO all together with the repair estimates
TESCO reimburses customer according to the limited product warranty for the cost of repair and or replacement
Please note: Customer has 7 days to get estimates, TESCO replies within another 7 days with reimbursement. Total process time purposely designed not to exceed 14 days. 14 days insures quick response for maximum customer satisfaction. Response time does not take into consideration the time it takes for the utility to respond to the customer. It is recommended it not take more than 3 days. Total time including utility response time is 17 days maximum.
2051 N. Main Street, Suite 219
Coeur d’Alene, ID 83814
TESCO herein provides a limited product warranty only. This is not an insurance policy.
Limited Warranty and Warranty Period. TESCO warrants that each TESCO Surge Protector, when installed according to TESCO installation instructions/specifications and used for the purposes intended by TESCO, will be free from defect in its materials and workmanship. This Limited Warranty will be in effect for ten (10) years from the original factory ship date of the surge protector or the first date the surge protector is first installed for any residential customer within one year from original factory ship date and the customer is also the person responsible for payment of the service. The First Installation Date of each System should be documented, but if not available it will be determined by TESCO in its reasonable discretion.
Covered Warranty Claims. If a surge passes through a TESCO Surge Protector and fails (by failure indicator), TESCO will repair damage to or replace, in TESCO’s sole and reasonable discretion, the following (except as stated in Paragraph 3 and 4 below):
The Surge Protector, Ten Year Product Replacement
TESCO will, at its option, repair or replace any Power Filter/Surge Protection Device that is damaged by an electrical surge (including those caused by lightning).
Electronic office equipment and electro-mechanical appliances that are connected to the surge protector, Ten Year Connected Equipment
$50,000: TES 240MSA, TES 240R, TES 42SE, TES 46SE-1 (Up to $5,000 per item, but not to exceed an aggregate $50,000 per failure.)
Electronic office equipment such as computers, fax machines, modems, copiers, printers, scanners, etc., that are used in a home or office are covered under this warranty.
Warranty Claim Exclusions: TESCO is not responsible for any damage to the Surge Protector or any downline, in-home electronic equipment or mechanical appliances, if in TESCO’s sole and reasonable discretion, the damage has been caused by any of the following:
Power surges subverting the Protector and entering the building to which the Protector is affixed by other means of transmission; Installation of the Surge Protector contrary to TESCO installation instructions
Misuse or abuse of the Protector; Alteration of the Protector or to the electrical, telephone, or cable system to which it is installed
Sustained over-voltages passing through the Protector (a “sustained over voltage” is any transmission greater than nominal voltage, including but not limited to that occurring when a high-voltage line comes in contact with a low voltage line or neutral, a telephone line, and CATV line).
Damage caused by a damaged or lost system “neutral”; downed power lines by any means.
Damage caused by direct or near hit lightning strikes to the protected property that bypass the surge protection device; brownouts, under-voltage, blinks, abnormal voltage regulation, power outage and “acts of God”/ natural disasters, i.e., earthquakes, tornados, straight-line winds (i.e.-Derechos), hurricanes, and tropical storms; except lightning in the limited circumstances described.
Any event for which a “state of emergency” is announced by any governmental authority concerning the Customer’s geographic region or jurisdiction.
Excluded Warranty Claim Items. This Limited Warranty does not cover any damage to or from any of the following:
Real property and fixtures.
Equipment or appliances in or associated with detached buildings or garages, water or sewer systems, irrigation systems, swimming pool equipment and spas including hot tubs/Jacuzzi’s.
Personal property, which in TESCO’s reasonable discretion does not constitute ordinary in-home electronic equipment or mechanical appliances.
In-home electronic equipment or mechanical appliances which in TESCO’s reasonable discretion deems to be used primarily for commercial purposes or extraordinary home office/business purposes.
Medical, health-care, and life-support equipment.
Products, materials, data, or information used or stored on or in in-home electronic equipment or mechanical appliances.
Remedy for Breach of Limited Warranty. Customer’s sole and exclusive remedy for this Limited Warranty will be to require TESCO to repair or replace the Protector, and if applicable to repair damage to downline, in-home electronic equipment and mechanical appliances, or replace with like kind, quality, and features. However, TESCO shall have no liability pursuant to this limited warranty and no obligation to repair or replace any system or any equipment or appliance unless all of the following conditions are satisfied:
Upon installation of the System, Customer receives a complete copy of this warranty from the Utility. • Not more than 14 days after Customer’s discovery or suspicion of a failed/damaged surge protector Customer delivers to Utility or TESCO at the above address (by US mail, parcel service, phone call to the utility customer service or facsimile transmission) notice of such failure and any alleged damage covered by this Limited Warranty.
The Surge Protector was not altered and was at all times handled, installed, maintained, and used by Customer and/or Utility in accordance with this Limited Warranty, all written instructions, specifications, and warnings furnished by TESCO.
The customer may be required to deliver to Utility or TESCO a true, accurate, and reasonable written estimate by a qualified professional of the value and cost of repair (and description of the damage) for any downline, in-home electronic equipment or mechanical appliances allegedly damaged at the same time the TESCO surge protector failed. TESCO will determine in its reasonable discretion that there has been a failure of a TESCO Surge Protector resulting in a valid warranty claim. In the event that TESCO is liable for a warranty claim, the decision between whether to repair or to replace the Surge Protector and any covered downline, in-home electronic equipment and mechanical appliances shall be made by TESCO in its sole discretion.
Fraudulent Warranty Claims and Waiver of Right to Future Warranty Claims. Customer understands and agrees that if customer submits a fraudulent warranty claim on this limited warranty, customer hereby waives its right to all further warranty claims (fraudulent and non-fraudulent) or remedies for the breach of this limited warranty or any other implied warranties which otherwise may exist.
TESCO Disclaims any warranty of merchant ability or fitness for a particular purpose, or any other warranties that extend beyond those described here
No agent or representative of TESCO, nor any retailer, lessor, or installer or the system, has nay express or implied authority to make any representation, promise, guarantee, or warranty claim unless a home owners insurance policy claim is filed in lieu of the TESCO warranty
TESCO shall not be liable for any incidental, consequential, or special damages or any economic loss
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives you the specific legal rights, and you may also have other rights, which vary from state to state