Account Help

• Try relaunching a new web browser window.
• Manually type in "https://www.svec-online.coop" into web browser window.
• Install a different type of web browser.
• Check for and install updates through your web browser.
• If using a bookmark or saved link, try recreating bookmark or saved link after visiting the eBiz portal page.
• Disable any additional third-party browser plug-ins or extensions.

If you get a message that says your "account won't validate" when trying to create an online account at svec-online.coop, please see the Online Account Creation Tutorial for step-by-step instructions.

Our payment system does not process prepaid cards. Please use an another method to process your payment.

Call SVEC at 1-800-234-7832 or fill out a contact form. Be prepared to provide information including the time you attempted to pay, your phone carrier and phone number, as well as SVEC account information.

Wait one business day and try viewing your bill online again.

• Try force quitting the app and reopening it.
• Make sure the MySVEC app is up to date.
• Try fully uninstalling the app from your device. You will need to go into the Apple App Store or the Google Play Store to reinstall the MySVEC app.
  • Once the app is reinstalled, you will need to add your account back to the app by navigating to Payments > Sign In to Bill Pay. Enter your username and password and sign in.
• Check for and install updates on your mobile device.
• If none of the above steps solve your problem, please take screenshots and provide more information about the issue using our contact form.