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- Try force quitting the app and reopening it.
- Make sure the MySVEC app is up to date.
- Try fully uninstalling the app from your device. You will need to go into the Apple App Store or the Google Play Store to reinstall the MySVEC app.
- Once the app is reinstalled, you will need to add your account back to the app by navigating to Payments > Sign In to Bill Pay. Enter your username and password and sign in.
- Check for and install updates on your mobile device.
- If none of the above steps solve your problem, please take screenshots and provide more information about the issue using our contact form.