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Billing Information

Your Electric Bill

Electric bills are mailed to all consumers on a monthly basis. There are approximately 30 to 31 days in the service period for each billing cycle, depending on holidays and unforeseen circumstances. Bills are mailed on or around the 5th, 10th, 15th, 20th, 25th, and 30th of the month. Bills are due and payable upon receipt. If payment of the bill is not received in full by the late payment penalty date on the bill, a late payment penalty will apply.

Understanding Your Bill

Please click here for a breakdown and explanation of charges appearing on your monthly statement.

Payment Options

You may mail your payment to our office in the form of a check or money order (please do not place cash in the U.S. Mail) using the return envelope included with the bill. You may also pay your bill at any SVEC office during regular business hours, call 1-800-234-7832, or through the MySVEC app.

Eazy Pay

For the most convenience, use our checkless payment plan. Just sign up for SVEC Eazy Pay and we’ll automatically deduct the payment from your bank account on the due date shown on your statement. Click here for more information.

Kiosks

Kiosks are accessible 24 hours a day, seven days a week. You can pay your statement by cash, checks, or credit or debit cards. Visa, Master Card and Discover are all accepted. Plus, there is no transaction fee for the use of your credit or debit card.

Payments are immediately posted to your account, and you leave the station with a receipt confirming the transaction.

Kiosks are available in the Rockingham headquarters, with one inside the building and two available in drive through lanes; and one at each district office in Staunton, Mount Jackson, Luray and Winchester.

MySVEC App

On our free mobile app, MySVEC, you can pay your bill, report a power outage and receive outage related notifications.

Features enable you to:

  • Manage and make timely, secure payments;
  • Report an outage;
  • Receive up-to-date outage-restoration information;
  • View the area’s outage map; and
  • Contact SVEC by phone at 1-800-234-7832 or email.

During extreme weather or emergency situations, this app also offers another way to contact us and monitor the area’s outage map.

To download the app, visit stores for Android and Apple devices, or click here.