Together with all electric cooperatives in Virginia, effective immediately, and continuing until further notice, Shenandoah Valley Electric Cooperative is announcing that we are waiving disconnects for non-payment and suspending late payment penalty fees for our residential members. We continue to work with our small business and commercial members on a case-by-case basis to mitigate the impact of the pandemic virus.
We reached this decision with measured, consistent thought and care prior to taking action to ensure we can maintain our level of service to members.
We want to ensure that we are clear and transparent in this communication by informing our members that while disconnects and late payment penalties are suspended until further notice, this does not release members from responsibility for paying the electricity bills that they incur. The cooperative encourages members to continue to make payments as they are able. At the end of this pandemic virus situation, while wewill be offering payment agreements, electricity bills remain on account and require payment.
We commit to keeping our members in mind and will continuously respond to changing information from local and national health agencies.