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March 24 Update: SVEC Works Hard to Protect People, Keep Power Flowing

March 18 Update: SVEC Offices Closing

March 16 Update: SVEC Waiving Disconnects for Non-payments and Late Payment Penalty Fees

ORIGINAL MESSAGE:

Like many of our members, Shenandoah Valley Electric Cooperative is closely monitoring coronavirus (COVID-19) updates to stay aware of the situation and follow all guidelines from local authorities, the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health.

SVEC has made preparedness for COVID-19 our safety priority for our members and employees. We encourage everyone to use standard hygiene practices like covering your mouth and nose with a tissue or flexed elbow when sneezing, avoiding close contact with those who are infected and washing hands regularly with soap and water or alcohol-based hand sanitizer.

SVEC is sharing with our members and the community updated COVID-19 information and educational links about wellness, virus risks and prevention as we receive it, with the goal of helping everyone to stay as safe and well as possible.

Helpful Resources

SVEC would like to offer the most reliable and timely resources about the new coronavirus, COVID-19, at all times.

Area Hospitals

As you carry out regular business with SVEC, for the continued safety and protection of yourself, your loved ones and our staff, please consider making a payment during this increased virus alert by using the MySVEC mobile app, our online account and payment system (www.svec-online.coop) or phone (1-800-234-7832). We will do our best to protect everyone from risk when visiting our facilities by providing hand sanitizer, disinfecting wipes, tissues and garbage bins in our member lobby space.

Additionally, watch out for email phishing attacks or other “bad” email. During a time such as this pandemic, it is likely that we will see an increase in phishing emails. Many may pretend to be from WHO, CDC, DHS, American Red Cross, or any other popular Three Letter Acronym (TLA) agency with links that promise information pertaining to the coronavirus. As we say around the co-cop, “Stop, look and think before you click.”

For more tips to avoid scams, visit the Federal Trade Commission.