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UPDATED 2/20/19

SVEC offices will be closing at noon today, Feb. 20. If you need to pay your bill, you can still pay by phone (1-800-234-7832), the MySVEC app, eBusiness site or visit a kiosk at any office. Essential personnel will remain on-call to ensure the safe and reliable distribution of electric service. Also, our deadline to accept high school scholarship applications – which was today, Feb. 20 – has been extended to 4:30 p.m. Friday, Feb. 22.

Please be safe and stay tuned for more information should outages occur.

2/19/19

In anticipation of widespread outages from the forecasted wintry mix, Shenandoah Valley Electric Cooperative (SVEC) has secured additional assistance to help with restoration.

As of late Tuesday afternoon, the following contractors and crews outside of SVEC’s normal operations are sending aid to help throughout the cooperative’s service territory:

  • Community Electric Cooperative (Windsor, Va.)
  • River City Construction (Round Hill, Va.)
  • Jackson Energy Cooperative (Kentucky)
  • South Kentucky RECC
  • Davis H. Elliot (Kentucky crews)

This list of additional assistance has the potential to grow, if needed. SVEC also has its regular contract crews – from Xylem Tree Experts and Davis H. Elliot – available for restoration.

“We are a cooperative family. This support from our sister cooperatives, and contractors, means that each of our local and regional electric cooperatives benefits through temporarily expanded teams of experts available to help us recover. We are happy to do the same for them when we are able,” SVEC President and CEO Michael W. Hastings said. “In this time of need, we greatly appreciate the assistance from crews not only from elsewhere in Virginia, but from nearby states. It is an amazing benefit of our cooperative principle of ‘Cooperation Among Cooperatives.’”

2/18/19

The potential for a wintry mix is in the forecast Tuesday night, and Shenandoah Valley Electric Cooperative (SVEC) encourages member-owners to begin preparations.

SVEC will have extra support staff on standby, ready to respond, should the situation require additional help. The cooperative continues to monitor the progression of the storm and is in regular contact with the National Weather Service.

The potential for moderate snow amounts presents the chance for power outages. Please be aware that road conditions could be affected, which may increase SVEC’s response time to possible outages. Additionally, “blinking” of lights may occur, which is a normal condition during an event such as this.

SVEC makes every effort to have power restored to member-owners as quickly and safely as possible. The cooperative prioritizes restoration by first working scenes that will bring the most people back on. When available, estimated times for restoration will be provided in the Outage Center on www.svec.coop and through the MySVEC app. In the case of widespread outages, these estimated times may not be provided.

The cooperative would like to offer these tips in case of an outage:

  • Do not make any attempts to clear trees or other debris from power lines. Note the location, and any other important information regarding these situations, and please contact SVEC immediately at 1-800-234-7832. The cooperative will work to ensure that power is restored as soon as possible. Avoid contact with downed power lines.
  • To report an outage, contact SVEC at 1-800-234-7832, even if you think your neighbor may have called. It is more effective for SVEC to know the location of all outages. Please do not report outages through SVEC’s social media channels or via email.
  • Make sure that your cell phone is fully charged, in the event of an outage.
  • Download the SVEC app, MySVEC, to report your outage and more. Visit www.svec.coop/app.

To make sure you and your family have the necessities for an outage, SVEC advises that you prepare a home outage kit. Important items to include are:

  • Flashlights and extra batteries
  • A battery operated radio
  • Candles or lanterns and matches
  • An alternate source of heat
  • Canned or packaged foods, powdered milk and beverages, dry cereal
  • Water (one gallon per person per day for drinking; fill bathtub and other containers for flushing toilets and other needs)
  • Non-electric can opener
  • Disposable plates and utensils
  • Camp stove or other emergency cooking device
  • Extra blankets or sleeping bags
  • Fire extinguisher
  • First aid kit
  • If needed, extra baby food, formula, diapers
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