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SVEC Works Hard to Protect People, Keep Power Flowing

At Shenandoah Valley Electric Cooperative, we thought we’ve seen it all. There have been floods, blizzards, ice storms, heat waves and something apparently called a derecho. Through all of these events, our commitment to our members and concern for the communities we serve has shined.

In the face of today’s never-before-seen circumstances, our members can expect nothing less.

The current outbreak of COVID-19 has changed all of our lives. Yet in the midst of uncertainty, SVEC has stayed true to the “cooperative difference.” We’ve proven our concern for community by thoughtfully communicating the various steps taken to protect members and employees, as well as others in the communities we serve.

While most, if not all, electric co-ops have a crisis communications plan in place, some provisions were needed at SVEC to accommodate this unexpected type of event. We adopted these plans and have implemented them without losing sight of what means the most to our members – the delivery of safe and reliable electricity.

“We recognize that perhaps the only thing worse than being forced to stay at home, is doing so without electricity, especially if you are continuing your education or working from home,” President and CEO Michael Hastings says.

SVEC is taking a wide variety of precautions. Lobbies are closed to the public, while conducting business remotely – through the MySVEC app, online payment system at www.svec-online.coop or phone at 1-800-234-7832 – is strongly encouraged. All SVEC employee and director travel has been canceled, and the frequency and intensity of facility cleaning has increased.

Employees who are able are telecommuting as much as possible. They can be counted on to make wise decisions both at work and when away from the job, knowing that whatever the circumstances, they’ll need to answer the call.

“SVEC is an essential service to our members up and down the Valley,” Hastings says. “We are committed to assisting all of our members, especially the businesses that support our communities.

“SVEC is a family, and we’ll get through this crisis by working together.”

With so much uncertainty about COVID-19 floating around, one thing remains certain – the commitment of organizations such as SVEC to continue to provide our members with the safest and most reliable electric service possible. Please continue to take all suggested preventative measures to keep your families healthy. Life will be back to normal again soon.

For additional resources, please visit this page: SVEC Makes Preparedness a Priority