UPDATE (4:30 p.m. March 4):
SVEC’s credit card processor is currently reversing all duplicate charges that were issued earlier this week. They should complete that process by tomorrow morning. Members that were affected should know that it may take 1-2 business days for their financial institution to process the reverse. Members who have any remaining questions or concerns as we resolve this issue are invited to contact the cooperative at 1-800-234-7832. We appreciate everyone’s patience during this time.
UPDATE (8:40 a.m. March 4):
Credit card payments by phone and the MySVEC app are now available.
UPDATE (2:20 p.m. March 3):
We are continuing to work with our credit card processor to identify a refund timeline for yesterday’s credit card issue. We appreciate your patience during this time and hope to provide more information soon.
In addition to the kiosks, the online payment system at www.svec-online.coop is now available after ample testing and able to accept credit cards. SVEC is still unable to accept credit cards over the phone or through the app at this time.
ORIGINAL MESSAGE (March 2):
A duplicate transaction error may have occurred with members’ credit card payments of electric bills.
SVEC learned today (Monday, March 2) that our credit card processing vendor is experiencing internal technical errors, and it is working to correct these as soon as possible.
At SVEC, we have halted all credit card payments by telephone, on the MySVEC mobile app and online (at www.svec-online.coop) until the card processing vendor confirms this is corrected and we can test it at SVEC.
During this down period for the system, payments may still be made at kiosks. Outage reporting is not affected.
We ask your help in protecting your account by verifying that your credit card was not charged twice, and request that you alert us if you identify an error so we can correct it promptly.
Please contact us at (800) 234-7832 to help with concerns or to assist if you find this has occurred during your credit card payment.