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3/22/19

Shenandoah Valley Electric Cooperative (SVEC) is making improvements to efficiencies in our customer service information systems to serve you better. Implementation will take effect in the near future. SVEC will share an exact date several weeks in advance.

Your electric cooperative is sharing our plans and our implementation schedule so you know what to expect during this software transition, what to do to be prepared and how to take the best advantage of the systems.

The most important thing for you is to know your member number. Please save your member number from your SVEC statement. The digits of your base account number prior to the dash (-) will be your new member number. Your member number will allow you to reconnect with your account preferences, programs and benefits. Below, pretend account number examples illustrate how account numbers that vary in length convert to member numbers. In all cases, all digits left of the dash in your account number form your new member number that will identify your account.

Examples Account Number on Bill Before Transition  Member Number After Transition
Sample 1 12345-001 12345
Sample 2 1928743-001 1928743
Sample 3 1654-002 1654

***At any time during this transition, outages may be reported by calling 1-800-234-7832.

If you have used SVEC’s EBiz account access on our website (www.svec-online.coop) and/or used our mobile app, MySVEC,please go into your account (using your member number) to re-establish your online account, when the transition takes effect.

Web site: Click on “Your Account” from the menu bar across the top of the screen of www.svec.coop. Then you will be asked to set up a user name and enter your member number for your online account. This system is called “Open Access”; it is where you may review and change your account choices and select your notification preferences.If you have used SVEC’s EBiz account access on our website (www.svec-online.coop) and/or used our mobile app, MySVEC, please go into your account (using your member number) to re-establish your online account once the transition takes effect. This is the action to take at that time:

Mobile app–MySVEC: Open MySVEC on your mobile phone. As you enter the system, you may simply “accept” the update when you enter this system. This will ensure continued access to all the account and payment options available through the app.

We thank you for your understanding and patience as we complete this process for improved customer service information systems. We always welcome your call with questions or concerns at 1-800-234-7832.

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