Your Electric Bill
Electric bills are mailed to all consumers on a monthly basis. There are approximately 30 to 31 days in the service period for each billing cycle, depending on holidays and unforeseen circumstances. Bills are mailed on or around the 5th, 10th, 15th, 20th, 25th, and 30th of the month. Bills are due and payable upon receipt. If payment of the bill is not received in full by the late payment penalty date on the bill, a late payment penalty will apply.
Understanding Your Bill
Please click here for a breakdown and explanation of charges appearing on your monthly statement.
You may mail your payment to our office in the form of a check or money order (please do not place cash in the U.S. Mail) using the return envelope included with the bill. You may also pay your bill at any SVEC office during regular business hours, call 1-800-234-7832, pay online, or through the MySVEC app. To download the app, visit stores for Android and Apple devices, or click here. For more information on how to create an online account, please see our video tutorials page.
Payment kiosks are also accessible 24 hours a day, seven days a week. You can pay your statement by cash, checks, or credit or debit cards. Visa, Master Card and Discover are all accepted. Plus, there is no transaction fee for the use of your credit or debit card. Payments are immediately posted to your account, and you leave the station with a receipt confirming the transaction.
Kiosks are available in the Rockingham headquarters, with one inside the building and two available in drive through lanes; and one at each district office in Staunton, Mount Jackson, Luray and Winchester.
Levelized ‘Budget Billing’
This option allows you to “level out” your bill throughout the year, to avoid higher than normal bills during the coldest and hottest months. Click here for more information.
For the most convenience, use our checkless payment plan. Just sign up for SVEC Eazy Pay and we’ll automatically deduct the payment from your bank account on the due date shown on your statement. Click here for more information.