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SVEC Stopping Field Collection Practice

7/13/2017

Effective Sept. 1, Shenandoah Valley Electric Cooperative will discontinue the practice of collecting member-owners’ past due payments at the service location.

SVEC has traditionally sent personnel to homes and businesses to collect money and an associated $50 collection fee if an account is subject to disconnection for nonpayment. After careful consideration of the value of this practice to SVEC and our member-owners, the Cooperative determined that field collecting will stop.

While stopping field collections will require an adjustment to some member-owners’ schedules, SVEC still offers several ways to pay bills and avoid the cutting of electric service. These options are:

  • By mail, using the remittance envelope provided with your bill statement.
  • Eazy Pay. SVEC member-owners can sign up for this free service to automatically deduct payments from their bank accounts.
  • In person at any district office, open 8 a.m. to 4:30 p.m. Monday through Friday, or drive-through windows in the Staunton and Winchester offices.
  • Through the night deposit box at any district office location.
  • By credit or debit card, via telephone at 1-800-234-7832, or online at www.svec-online.coop. A $3.25 transaction fee is currently assessed by SVEC's payment processor.
  • MySVEC app. The $3.25 transaction fee also applies here.
  • Money Gram. Payments are accepted at any Wal-Mart, CVS, and Farm Fresh. The cost to the member-owner is $2.50 at Wal-Mart, and $2.95 everywhere else.
  • Western Union. Payment may be made in the form of cash, check, or money order. The cost to the member-owner is $1.50.

Please note that payments made at any location other than an SVEC office may be delayed up to five days.

According to SVEC’s Terms and Conditions for Providing Electric Service (Section IX, Part B), any service disconnected for nonpayment “shall not be reconnected until full payment is received for:

            a. All obligations to date;

            b. A Reconnection Charge and/or applicable fees; and

            c. Any required deposits.”

Further, settlement of charges and fees received before 4 p.m. Monday through Friday will entitle a disconnected member-owner to be reconnected on that day for a regular work hour’s reconnection charge of $50 per trip per account. If a member-owner requires that service be reconnected at a time other than regular working hours, an after-hours reconnection charge of $85 per trip per account will be assessed.

Thank you for your understanding as we work to better serve our member-owners.

© 2016 Shenandoah Valley Electric Cooperative. All Rights Reserved.

This institution is an equal opportunity provider and employer. SVEC supports our armed services and veterans in employment opportunities.
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