For more information about these programs and services, please contact your local SVEC office or email us at firstname.lastname@example.org.
A voluntary program where member-owners allow the Cooperative to install a remotely controlled switch on their electric storage-type water heater. This allows the Cooperative to control that heater during peak times of electrical demand system-wide. Any reduction in peak demand results in a savings to the Cooperative which, in turn, are savings for the member-owners. To date the Cooperative has over 6000 water heater switches installed and the program has reduced our wholesale power costs by over $29.0 million since its inception.
Load Management Brochure and Enrollment Form ( 140 KB)
Medical Disconnect Information
Member-owners who are facing possible termination of electric service due to non-payment, and have a serious medical condition where termination of electric service could result in further disability, loss of function or death should contact the Cooperative immediately at 1-800-234-7832, or email@example.com.
The Cooperative will provide information about available payment arrangements, contact information for agencies that provide assistance for payment of electric bills, and a possible delay in termination of electric service per the Code of Virginia 20VAC5-330. Qualifications for the delay in service requires the execution of the Serious Medical Condition Certification Form (click on the link below for the form) by a physician, and receipt of the completed executed Form by the Cooperative. Please contact the Cooperative for additional information.
Serious Medical Condition Certification Form ( 201 KB)
Protect your motor-driven or resistance-heated electrical equipment with a TESCO Surge Protection System offered by SVEC. An electrical surge is a very brief period of high voltage, and is the most damaging of power disturbances. Surges may be caused by several things, such as lightning strikes, storms, falling tree limbs, and auto accidents.
The TESCO Surge Protection System offers protection for items such as a washer, dryer, refrigerator, freezer, range/stove, dishwasher, trash compactor, sink disposal, central vacuum, security system, garage door opener, ceiling fan, room air conditioner, electric hot heating, HVAC, water softener, and others. Computers are covered, but there are other ways lightning can get to the computer. The warranty only covers if lightning comes through the electrical connection.
For more information and warranty restrictions, call SVEC, or stop by your local district office. The meter-based device remains the property of SVEC. This service is accompanied by the manufacturers down line repair or replacement warranty. Click on the link below for warranty information.
TESCO Residential Warranty ( 371 KB)
Critical Accounts Registry
Shenandoah Valley Electric Cooperative (SVEC) maintains a critical account registry to identify service locations where life support equipment is in use. It is important to know where this equipment is located in the event of a planned power outage. At certain times our construction crews need to interrupt service for repairs or new construction. If we know in advance that you have life-support equipment in operation, we can contact you about planned outages. It is the goal of the Cooperative to provide you with the highest quality service possible, but due to uncontrollable events (ice, snow, lightning, etc.) we cannot guarantee you electric service 100 percent of the time.
We recommend that any member-owner with life-sustaining equipment look into buying a small generator capable of operating this important equipment. Even if you have contacted the Cooperative in the past about the equipment in your home, please fill out the form below. DO NOT WAIT until an outage to let us know you have life-supporting equipment in your home. Mail the completed form, with the physician certification, to: SVEC, P.O. Box 236, Mt. Crawford, VA 22841. You may also return the form to an SVEC district office.
Critical Accounts Registry Form ( 18 KB)
SVEC Energy Assistance
The purpose of the SVEC Energy Assistance Program is to aid individuals and families experiencing financial stress in paying their winter energy bills.
Individuals receiving SVEC Energy Assistance funds must be consumers of SVEC, but this does not mean the Energy Assistance will be only for electric bills; it will assist with any type of energy bill (i.e., electric, oil, gas, or wood). However, the funds will not be available for use as utility deposits.
SVEC’s Energy Assistance Programs are administered by a number of outside organizations:
Frederick/Warren/Clarke counties and city of Winchester:
Congregational Community Action Project (CCAP)
112 S. Kent St.
Winchester, VA 22601
Harrisonburg-Rockingham County Salvation Army
185 Ashby Avenue
Harrisonburg, VA 22801
Highland County Evangelistic Association
PO Box 143
Monterey, VA 24465
42 W. Main St.
Luray, VA 22835
St. John Bosco Catholic Outreach (SJBCO)
315 N. Main St.
Woodstock, VA 22664
Staunton-West Augusta County Salvation Army
1700 West Beverley Street
Staunton, VA 24401
Anyone wishing to contribute to the fund may voluntarily add $1, $2, $5, $10, or more to their electric bill payment in excess of the amount due, or they may make a separate check payable to SVEC Energy Assistance. Contributions are accepted from October 1 through March 31.
Consumers requesting assistance should contact one of the organizations listed above in their county. Acceptance of applications for Energy Assistance and the distribution of funds will begin January 2.
Please help support SVEC Energy Assistance and those less fortunate than yourself; remember, it is member-owners helping member-owners.
Home Energy Survey
The Cooperative provides free home energy surveys to its residential members. The purpose of the survey is to help consumers understand how they consume electricity and how to get the most for their energy dollar.
Third Party Notification Form
SVEC has established an authorized third party notification program. This program allows for an authorized third party to be notified in case of pending termination of electric service of an individual account. If you are interested in this program, the form that needs to be completed and returned by mail is available by clicking here ( 27 KB). The program description and details are included as part of the form.